Nielsen’s Best Practices of Top Intranets

5 Mar 2009 (Thu)

[Reposting because my blog "died" this morning and was "resurrected" this afternoon without the last two posts.]

SOME OF THE KEY BEST PRACTICES as presented in the latest Nielsen Norman Group report, ”Intranet Design Annual 2009: Year’s Ten Best Intranets“, are:

  • Company and industry news
  • Integrating internal and external information sources
  • Editorial control of the intranet homepage
  • Keeping the intranet up-to-date
  • CEO blogging
  • Employee and department weblogs
  • Onboarding of new employees
  • Consistent navigation
  • Multilingual intranets; supporting international employees
  • Multimedia and video on intranets
  • Data visualization
  • Web 2.0 features on intranets
  • Community
  • Polls
  • Collaboration tools and discussion boards
  • Internal wikis
  • Employee self service
  • Search
  • Governance
  • Development process for intranet redesigns
  • Web analytics for intranets
  • Staffing of intranet teams; where they report in the organization
  • Updating and maintaining standards and guidelines for intranet design
  • Intranet branding
  • Promoting new intranet features
  • Staff directory and employee profile pages
  • Corporate calendars
  • Personalization
  • Customization
  • Alerts
  • Working with external design agencies
  • Intranet budgets and staffing
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Posted by J.K. in Design, Media | View Comments |

5 Ways we consume info in Web 2.0 world

5 Mar 2009 (Thu)

[Reposting because my blog "died" this morning and was "resurrected" this afternoon without the last two posts.]

FOUND THIS INTERESTING LINK ON a Facebook friend’s profile when I was about to post a birthday greeting to her. I agree with the author, Dan York, who wrote:

The only reason I visit a web site these days is generally if either:

  1. The website turns up in a search result.
  2. I get notified that there’s something interesting there that I should look at.
  3. Random times when for some reason I decide to go there, perhaps remembering a URL for a site I wanted to check out.

 
That’s it. (Note that I do get the content of many websites through the ways I mention below, but I don’t actually go to those websites and see their page.)

As I think about it, my consumption of information online really comes down to five ways:

  1. E-mail, although I get too much of it to read it all. [Me: Exactly!]
  2. Twitter, where I see links from people or services that I follow. [Me: Now, it's the FriendFeed (or NewsFeed) on Facebook.]
  3. RSS feeds where my reader pulls it in and I quickly scan through the posts.
  4. Skype persistent group chats where I’m connected to several different groups of people on various topics.
  5. Searching for data, typically using Google.

 
The key thing is that, with the exception of search:
All the data comes to me!

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Posted by J.K. in Design, Marketing, Media | View Comments |

Generation “We” for Singapore Malays

29 Nov 2008 (Sat)

ARE YOU MALAY, a Millennial (born between 1978 and 2000), and a New Media expert, entrepreneur, innovator, researcher, practitioner or student? Why not join this new media group for Singapore Malays set up by Hazman Aziz?

The group exists as a platform for discussion, advocacy and action to uplift, improve, and perhaps solve Singapore Malay issues using New Media.

For more details on Millennials (a.k.a Generation “We”), check out this thought-provoking American video:

It’s interesting to see how problems (in this case, various crises in the USA such as the 9/11 incident, Hurricane Katrina and the recent subprime financial crisis) can be effective triggers for deeper learning and a firmer resolve to unite and to collaborate among the young. It would be even more interesting to see if a Generation “We” New Media group could be set up across race and religions in Asia, and NOT just for Malays in Singapore. Hey, Hazman, would you be game to do this?

An extract from Sarah Burris’ blog:

GenWe was Greenberg’s project to help the Millennial Generation empower itself against much scrutiny. The book also makes the case that Millennials are:

  • Dedicated to improving the common good over individual gain, a sentiment that crosses all racial, ideological and partisan lines.
  • Reject fundamental principles of modern conservatism – primary focus on individual rights and trickle down economics.
  • Welcome innovation and are eager to establish a new paradigm.
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Posted by J.K. in Asia, Design, Possibilities, Problems, Psychology, Singapore, Social Media | View Comments |

Writing Style for Print/TV vs Web

27 Jun 2008 (Fri)

ACCORDING TO USABILITY GURU Jakob Nielsen (Alertbox June 9, 2008), the differences between print/TV and Web can be summarized as lean-back vs lean-forward:

  • Print/TV is a passive medium. While reading publications or watching TV, readers/viewers want to be entertained. They are in relaxation mode and vegging out; they don’t want to make choices. People expect you to construct their experience for them. Readers/viewers are willing to follow the author’s lead.
  • The Web is an active medium. On the Web, users are engaged and want to go places and get things done. Users want to construct their own experience by piecing together content from multiple sources, emphasizing their desires in the current moment. 

Therefore, the writing style for Print/TV vs Web is:

  • Linear vs. non-linear.
  • Author-driven vs. reader-driven.
  • Storytelling vs. ruthless pursuit of actionable content.
  • Anecdotal examples vs. comprehensive data.
  • Sentences vs. fragments.
  • Big-picture learning vs just-in-time learning.
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Posted by J.K. in Design, Learning, Technology, Writing | View Comments |

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