Comments on: The Black Hold Of Cyberspace http://www.clappingtrees.com/archives/2004/06/the-black-hold-of-cyberspace/ Using social media such as blogs, wikis, bookmarks and networks for business and education in Asia Sat, 29 May 2010 03:08:04 +0800 http://wordpress.org/?v=2.8.4 hourly 1 By: JK http://www.clappingtrees.com/archives/2004/06/the-black-hold-of-cyberspace/comment-page-1/#comment-460 JK Tue, 27 Jun 2006 01:19:17 +0000 http://clappingtrees.com/?p=34#comment-460 <i>Reposting some old comments made in 2004:</i> This is quite a mystery to me: A support staff with my web host finally explained on June 03 that the 'Internal Server' errors were due to some PHPsuExec bug in their Cpanel servers. The bug report was posted on June 01, the same day that i reported those 'Internal Server' errors. Yet, on June 02, another support staff told me that the problem at my new website was due to third-party scripts. He wrote, "To configure or troubleshoot the 3rd party scripts, we will charge you $30/hr. Please confirm before we proceed to troubleshoot your xoops or any other issues." Granted that upon my query, he later described a probable scenario (e.g., a hacker attack through the third-party scripts on my site) which could lead to a similar problem. However, with a PHPsuExec bug in their servers, surely my website wasn't the only one with 'Internal Server' errors? What took them so long to realise that this is their server problem and not a third-party script problem? If i hadn't informed them on June 03 to check their PHPsuExec setting, would i still be stranded with those 'Internal Server' errors? btw, who in the world would want to hack a site that has not been publicized in any way? Posted by: tree#138680 on Wed Jun 09 04 12:45 am --- Another mystery: Switched from 56kbps dialup to 256Mbps broadband last Friday. But believe it or not: It's only now that i finally manage to connect successfully. Last Saturday and Sunday, wasted lots of time trying to solve the problem. Called Singnet's technical support staff almost 10 times! Upon their advice, unplugged and re-plugged my phone lines; removed the micro-filter, plugged back the micro-filter; uninstalled and re-installed the modem software several times; even moved my cordless phone set from the living room to the bedroom. Still, nothing seemed to work. The problem was eventually escalated. A serviceman was supposed to check the phone lines inside and outside my home this morning. By afternoon, having heard nothing about the status, i called the support line. The serviceman had apparently found nothing wrong with the lines. What kind of connectivity solution is this that has sucked away (again!) my precious time like a 'black hole'? It's quite incredible that a relatively IT-savvy person like me (who had dismantled and assembled entire PCs, as well as installed all kinds of computer devices) have to waste so much time, and pay for (1) five days of no broadband connectivity, (2) three days' dialup access, and (3) $20 for a serviceman to check my 'faultless' lines. So, what went wrong? What finally went right? Did the ADSL line start working only a few hours ago, although according to support staff, it had been switched on since Friday? Posted by: tree#138680 on Wed Jun 09 04 8:36 pm Reposting some old comments made in 2004:

This is quite a mystery to me: A support staff with my web host finally explained on June 03 that the ‘Internal Server’ errors were due to some PHPsuExec bug in their Cpanel servers. The bug report was posted on June 01, the same day that i reported those ‘Internal Server’ errors.

Yet, on June 02, another support staff told me that the problem at my new website was due to third-party scripts. He wrote, “To configure or troubleshoot the 3rd party scripts, we will charge you $30/hr. Please confirm before we proceed to troubleshoot your xoops or any other issues.”

Granted that upon my query, he later described a probable scenario (e.g., a hacker attack through the third-party scripts on my site) which could lead to a similar problem. However, with a PHPsuExec bug in their servers, surely my website wasn’t the only one with ‘Internal Server’ errors? What took them so long to realise that this is their server problem and not a third-party script problem? If i hadn’t informed them on June 03 to check their PHPsuExec setting, would i still be stranded with those ‘Internal Server’ errors? btw, who in the world would want to hack a site that has not been publicized in any way?

Posted by: tree#138680 on Wed Jun 09 04 12:45 am

—
Another mystery: Switched from 56kbps dialup to 256Mbps broadband last Friday. But believe it or not: It’s only now that i finally manage to connect successfully.

Last Saturday and Sunday, wasted lots of time trying to solve the problem. Called Singnet’s technical support staff almost 10 times! Upon their advice, unplugged and re-plugged my phone lines; removed the micro-filter, plugged back the micro-filter; uninstalled and re-installed the modem software several times; even moved my cordless phone set from the living room to the bedroom. Still, nothing seemed to work.

The problem was eventually escalated. A serviceman was supposed to check the phone lines inside and outside my home this morning. By afternoon, having heard nothing about the status, i called the support line. The serviceman had apparently found nothing wrong with the lines.

What kind of connectivity solution is this that has sucked away (again!) my precious time like a ‘black hole’? It’s quite incredible that a relatively IT-savvy person like me (who had dismantled and assembled entire PCs, as well as installed all kinds of computer devices) have to waste so much time, and pay for (1) five days of no broadband connectivity, (2) three days’ dialup access, and (3) $20 for a serviceman to check my ‘faultless’ lines.

So, what went wrong? What finally went right? Did the ADSL line start working only a few hours ago, although according to support staff, it had been switched on since Friday?

Posted by: tree#138680 on Wed Jun 09 04 8:36 pm

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